Smiles before Revenue

Stylt is a Gothenburg-based hospitality design and branding studio that’s been operating since 1988. Over 400 restaurants and 250 hotels globally, design awards from UNESCO to the World Hotel Awards, and a client list that runs from boutique entrepreneurs to major international chains. We visited them through More Alliance, a creative collective that brings several of Sweden’s most interesting firms together under one roof in Gothenburg. The space felt curated and comfortable without trying too hard.


One of the projects Eric from Stylt shared with us was the 25H Hotel Paper Island in Copenhagen — a project built around the concept of laid-back Scandinavian summers by the sea, but placed in the heart of a major city.


The session also discussed the Medici Effect, a framework for how breakthrough ideas tend to form at the intersection of different disciplines rather than deep inside any single one. Stylt started as an art collective, not an interior design firm, and that origin still shapes how they work — designers, strategists, storytellers, and brand thinkers operating across each other’s lanes. More Alliance as a physical space is its own version of the same argument. Enough different companies close enough to collide.


The sharper idea for me though was about luxury and how it can felt differently across clients, from possessions to poetry. The guests who matter most are looking for something harder to manufacture — a story they’ll still be telling six months later. A lighthouse island off the Swedish coast restored into a boutique hotel. A Copenhagen property designed around the nostalgia of summers at sea. Stylt isn’t selling rooms. They’re selling a relationship with a place and a feeling.


That was something I began noticing across the trip. American marketing is often built on manufactured urgency — the fear of missing out, the pressure to act now. It makes sense in a context where attention is scarce and competition is relentless, but Scandinavian marketing seems to work differently. Trust here is structural. Scandinavians consistently rank among the highest in the world for confidence in government and public institutions. When the social contract is visible and functioning — when the trains run and the healthcare works — it changes how businesses relate to their audiences. There’s more room to let the work speak on its own terms.

Two aspects of the presentation really stuck with me… “smiles before revenue” and “let’s make better mistakes tomorrow.” I think in most American offices those philosophies would get an eye roll but in that moment it was a tangible strategy.

How Social Media Can Help Bring New Talent To New Locations

During our time in Skellefteå, Sweden, participating in PLACENordic – The Place Attractiveness Conference, representatives from many different organizations and countries came together. We discussed what makes people want to live, work, study, invest, and stay in a specific place. One central problem emerged: how to find, retain, and help locations with declining populations attract new talent to the workforce.

Society Expo 2026 brought together people, ideas, and perspectives that help us understand and shape the attractive places of the future.

Chapman University Professor Niklas Myhr, PhD, offered insights into social media, digital development, and the trends that affect how we communicate and build trust in an ever-connected world.

He talked about a few foundational elements when it comes to using social media and engaging effectively: visibility, likability, credibility, and lovability.

Visibility is used in social media so the user can be found, hoping or leading to being discovered by others. It means using digital media to expedite exposure, information sharing, and connections with users who relate to or are interested in your content. The first battle is to be visible and easy to find. The second step is to be likable in the community or market where you are involved. Likability is extremely important for making a great first impression on the viewer. Coming off as clickbait, scammy, or overly sales-driven can cause the viewer to dismiss your post and leave the wrong first impression. Likability is also a key factor in maintaining your consumers’ interest. With the world consuming and demanding more instant-gratification media, having likability and keeping the consumer’s attention is key to a strong social media presence. Remember, a first impression can only be made if you have already been found—visibility comes first, then likability. Furthermore, the goal of a first impression isn’t to close sales; it’s to create credibility and trust with the viewers.

The third step is credibility, which means establishing trust. This step happens both on and off social media; we must ensure that everything we say online aligns with what we do in person. Social media is a digital space where physical beings interact and share feedback based on real-world experiences. When we follow credible people online, we expect them to be the same person with the same credibility offline. Doing this helps us build a strong connection with our viewers, leading to lovability.

Last is lovability, which is where the magic happens. This occurs when visibility, likability, and credibility are all executed correctly. Lovability is where you build long-term relationships, causing your followers to share your content with friends and family because they love and believe in what you do and say. Sometimes we think that more is better—meaning more followers or viewers—but this is only true if they truly love your content. When they do, users will be more involved, engaged, and loyal to the creator.

Building a brand or business on social media takes time, but it can be done. These four steps help pave the way and lay the foundation for an amazing social media presence. Implementing them can help companies find new talent, drive sales, expand outreach, or spread awareness. I highly recommend that any company, entity, or individual try Professor Niklas Myhr’s social media method.

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